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FAQS
A cake is the heart & highlight of any occasion which is most enjoyed with one of Sam’s beautiful creations.
As a symbol of celebration & the entwinement of souls, Sam’s cakes are prepared & presented with a delicate touch for moments of temporary bliss that are sure to leave an impression.
Her deep passion for cake design shines through these signature, unique edible works of art, and her intricate flavour combinations express her desire to please the palettes of those whose journey’s she has been honoured to be a part of.
All of Sam’s cakes are custom & made from scratch to uniquely suit each event with a strong attention to detail.
Therefore, each cake is priced individually depending on requirements, such as serves, delivery & design complexity.
As every cake is equally significant, there are no surcharges or additional fees for Wedding cakes.
PRICING
Minimum order value is $500.
All prospect clients will be quoted on a cake size reflecting guest count or required serves. Each cake is treated as a custom order based on scale, aesthetic direction and logistics.
Please enquire for a tailored quote.
Foam construction is priced consistently and recommended where suitable to reduce cake wastage, for larger display cakes, or where structural and construction requirements make foam the most suitable option.
PORTION GUIDE:
“Party” 1” x 2” x 6”
“Finger” 1” x 2” x 3” (see image)
“Coffee” 1” x 1” x 3”
All serves are approximate as your cake may give fewer or more portions depending on how your cake is cut.
Custom size options available upon request.
HOW MUCH NOTICE DO YOU REQUIRE?
Cakes are booked on a first-in, first-served basis. Therefore, it is best to provide notice as soon as possible as enquiries are received for dates up to 1-2 years in advance. For last minute requests, minimum 2 weeks' notice is required to allow enough time for Quoting, Briefing & preparations.
DO YOU PROVIDE FONDANT OR GANACHE CAKES?
Yes, Sam is experienced in all edible mediums & can alter cakes to suit requested icing/design.
DO YOU PROVIDE FOAM (FAKE) CAKES?
While foam cakes are available upon request, this does not affect price as the hours of labour & intricacy of design remain the same. Therefore, Sam recommends opting for the full experience & increasing serving size to reduce cake wastage.
Foam cakes are advised for tiered cakes that are to be up-sized for display purposes to reduce cake wastage.
DO YOU PROVIDE UNDECORATED CAKES?
Due to promotional, insurance and food health & safety purposes, undecorated cakes are unavailable for purchase.
Sam is happy to liaise with nominated vendors (florist or stylist,) to organise collection/delivery of flowers for decoration prior to delivery, or on-site.
It is strongly advised that you allow Sam the opportunity to acquire cake florals herself for quality control (using flowers in their freshest & best conditions to be used for cake decorating.)
DO YOU STILL PROVIDE CAKE SUPPLIES/PRODUCTS?
Due to the high demand for cakes, we have tried to limit other order due to time constraints. However, if you are interested in purchasing our signature Guide Boards or Acrylics, you can do so from here.
CAN YOU COPY THIS EXACT DESIGN?
This is simply not possible as every decorator possesses different skills, techniques & styles. While inspiration & mood boards are welcome, Sam does not directly replicate cakes designed by others for copyright reasons & to avoid disappointment. Rather, she will draw inspiration from image/s & recreate in her own style, or to exhibit her own signature personal touch.
Should this be the case, please provide the name of the Company/Designer for crediting on socials.
DO YOU HAVE OPTIONS FOR DIETARY REQUIREMENTS?
Sam offers one flavour from her Menu that can be made Gluten-Free, Dairy-Free, Nut-Free, Egg-Free, Alcohol-Free and/or Halal.
Cakes are unavailable to & should not be consumed by people with anaphylaxis or severe allergies as wheat, dairy, eggs & nuts are present in the kitchen.
CAN I COLLECT MY CAKE?
Cake collection is available from Fairwater Estate, Blacktown NSW 2148. Address will be provided once your order is booked. All cakes are fully boxed & covered for secure & stable transportation.
Due to a strict delivery schedule, please make sure to arrive within agreed time frame as we may or may not be available for early/late arrivals.
DO YOU PROVIDE DELIVERY?
Yes, delivery is available from $49.95. Sincerely, Sam Cakes is based in Sydney & delivers to all locations shown on the map below. This is subject to availability & is highly recommended for 2-Tier cakes & over to accommodate design delicacy & ensure a smooth transportation.
Cakes are delivered 1-3 hours prior to an event to be placed on display. For an earlier delivery, refrigeration is essential in the warmer months.
WHAT IS YOUR CANCELLATION POLICY?
Retainer fees (50% deposits) are non-refundable & non-transferrable (to a new Order or person/s.)
Credits (minus a 20% admin fee,) are provided at our discretion for postponing your Order before the cut-off date (1 month prior to Event Date.)
Postponing your Order to a new date incurs a 20% re-booking surcharge.
No refunds or credits will be issued for cancellations made within 2 weeks of Event Date.